Returns and Exchange Policy | 3D Glasses | The 3D Market | American Paper Optics

Returns and Exchange Policy


American Paper Optics, LLC. strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may need to return or exchange an item. We accept returns and exchanges under the following conditions:

Return/Exchange Considerations

Please note that having a Returns Policy such as ours is expensive for both parties (for us - credit card charges, accounting, etc. / for you - shipping and handling, lost time, etc.). The only way we can continue this policy is to keep mistreatment such as buying products "just to see", or to "try out" to a complete minimum.

Please read through the following steps carefully if you wish to return products to us. Our return/exchange instructions are:

  1. The glasses or optics MUST BE UNUSED (due to health and hygiene restrictions), UNFOLDED and in NEW condition.
  2. Contact us via email to notify of your return to receive a Return Authorization (RA#) number.
  3. Packaging and Shipping your Return:
    • Enclose the original sales receipt with a stated reason for the return.
    • Pack your return items securely in the box they arrived in, or another box, which will return the items to us undamaged.
    • Mark the RA# prominently on the outside of the shipping container and include it on all documentation and correspondence.
    • Use a traceable insured method of return shipping.
    • Ship packages freight prepaid. No freight collect or COD'S will be accepted.
    • Outside the USA ship the package back "duty prepaid". No duty shipments will be accepted.
    • Credit will be authorized for merchandise only. No refunds on handling and freight charges.
   4.   Ship or mail to: Jan Watson, Traffic Manager
American Paper Optics, Inc.
2995 Appling Rd, Suite 106
Bartlett, Tennessee 38133
USA

Questions about your Return:

If you have questions regarding the status of a return or exchange of merchandise, please e-mail traffic@3dglassesonline.com with your RA # for a status update.

Refunds:

Products returned will be checked by the Traffic Manager for completeness and damage. Refunds minus applicable re-stocking fee and shipping costs as stated in our Returns Policy above will be credited only to the applicable card within five working days.


Thank you! We greatly appreciate your cooperation.