Returns and Exchange Policy
PLEASE NOTE: Due to the Covid virus, we cannot accept returns on our glasses at this time except in the following cases shown below:
Defective or damaged merchandise: If you believe you have received defective or damaged merchandise, contact us via email at firstname.lastname@example.org for problem verification and replacement.
Products shipped by error on our part: If you believe you have received the wrong merchandise due to an error we made, contact us via email at email@example.com for problem verification and exchange.
Products shipped by error on your part: We are not able to accept returns.
- No returns without approval of our office. Please email firstname.lastname@example.org describing the problem and if the return or exchange is approved, you will receive a Return Authorization (RA#) number.
- All returns must be in original packaging or other secure packaging that will return the product safely to us.
- No return or exchange on custom printed merchandise.
Please read through the following steps carefully if you are returning products to us. Our return/exchange instructions are:
- The glasses or optics MUST BE UNUSED (due to health and hygiene restrictions), UNFOLDED and in NEW condition.
- Contact us via email to notify of your return to receive a Return Authorization (RA#) number.
- Packaging and Shipping your Return:
- Enclose the original sales receipt with a stated reason for the return.
- Pack your return items securely in the box they arrived in, or another box, which will return the items to us undamaged.
- Mark the RA# prominently on the outside of the shipping container and include it on all documentation and correspondence.
- Use a traceable insured method of return shipping.
- Ship packages freight prepaid. No freight collect or COD'S will be accepted.
- If the wrong product was shipped in our error, we will reship the correct product back to you at no additional charge.
4. Ship or mail to:
Jan Watson, Traffic Manager
American Paper Optics, Inc.
2995 Appling Rd, Suite 106
Bartlett, Tennessee 38133
Questions about your Return:
If you have questions regarding the status of a return or exchange of merchandise, please e-mail email@example.com with your RA # for a status update.
Thank you! We greatly appreciate your cooperation.