SHIPPING AND DELIVERY

Our business hours are 8:00 am to 5:00 pm Central Standard Time, Monday – Friday. Any orders placed after 2:00 pm will ship next business day. If you have a time constraint and need something in a hurry, please call us at 1-800-767-8427 within our business hours and we will make sure to do our best to get your order out same day.

Shipping and handling rates are calculated by number of items and the location shipping to.  Charges for shipping and handling on this site represent freight costs that will cover the maximum quantity (no more than 1,000 of any item, product or style) that can be ordered online. For larger orders (over 1,000) please call Customer Service. 

DOMESTIC SHIPPING OPTIONS (within the 48 contiguous United States)

1) USPS (United States Postal Service) - We offer USPS Priority and Standard (parcel) Mail service.  The choices for Priority mail are shown on our site as 1 day, 2 day, or 3 day service.  This is not an upgrade option and is not a guaranteed timely delivery service.  Delivery is based on the discretion and handling by the Postal Service.   Standard (parcel) mail service is a longer delivery time.  If you need a guaranteed delivery date, please choose FedEx overnight or 2 day delivery. 

2) FedEx GROUND (business address) and FedEx Home Delivery (residential address) - See map below for FedEx Ground and Home Delivery estimated delivery time based on shipping from Memphis, Tennessee, 38133 to your location. (FedEx does not deliver on Saturdays) 

3) FED EX Air Delivery – 2 options

Fed Ex Priority or Standard Overnight – Choose this option if you have a deadline or time constraint for delivery.  Items shipping FedEx Priority or Standard overnight should arrive by the end of next business day.  Items shipped overnight on Friday will arrive on Monday (not Saturday). If the online order is placed after 12:00 noon CST on Friday or on Saturday or Sunday, we will ship on Monday. 

Fed Ex Two Day – This is a 2 day service with FedEx and usually arrives by end of business day on the 2nd day after shipment. (FedEx does not deliver on Saturdays)   

INTERNATIONAL SHIPPING OPTIONS (all countries outside the United States)  

1) USPS International Mail (United States Postal Service) - We now offer USPS International First Class and Priority Mail service.  International Priority mail service to most countries is approximately 8 - 14 days (not guaranteed for timely delivery).   First Class International mail service is a much slower choice for shipping and may take 3 - 4 weeks or more depending upon the country. USPS international Priority or First Class service cannot be guaranteed for timely delivery.  If you need a faster service that can be easily tracked, please choose FedEx priority or economy shipping. 

2) FedEx International Shipping - Options are shown below.

FedEx International Priority - delivery time is an estimate only

FedEx International Economy - (not available to all countries)

International customers should note that there could be duties and taxes charged to them upon entering their country through customs based on the country’s policies and requirements.  These charges are calculated using cost of goods and cost of freight and may require pre-payment before or payment upon delivery.  

Returns and Exchange Policy

PLEASE NOTE:  Due to the Covid virus, we cannot accept returns on our glasses at this time except in the following cases shown below:

  • Defective or damaged merchandise: If you believe you have received defective or damaged merchandise, contact us via email at traffic@3dglassesonline.com for problem verification and replacement.
  • Products shipped by error on our part: If you believe you have received the wrong merchandise due to an error we made, contact us via email at traffic@3dglassesonline.com for problem verification and exchange.
  • Products shipped by error on your part: We are not able to accept returns.

Return/Exchange Considerations

  • No returns without approval of our office. Please email traffic@3dglassesonline.com describing the problem and if the return or exchange is approved, you will receive a Return Authorization (RA#) number.
  • All returns must be in original packaging or other secure packaging that will return the product safely to us.
  • No return or exchange on custom printed merchandise.

Please read through the following steps carefully if you are returning products to us. Our return/exchange instructions are:

  1. The glasses or optics MUST BE UNUSED (due to health and hygiene restrictions), UNFOLDED and in NEW condition.
  2. Contact us via email to notify of your return to receive a Return Authorization (RA#) number.
  3. Packaging and Shipping your Return:
  • Enclose the original sales receipt with a stated reason for the return.
  • Pack your return items securely in the box they arrived in, or another box, which will return the items to us undamaged.
  • Mark the RA# prominently on the outside of the shipping container and include it on all documentation and correspondence.
  • Use a traceable insured method of return shipping.
  • Ship packages freight prepaid. No freight collect or COD'S will be accepted.
  • If the wrong product was shipped in our error, we will reship the correct product back to you at no additional charge.

  

4.   Ship or mail to:

Jan Watson, Traffic Manager
American Paper Optics, Inc.
2995 Appling Rd, Suite 106
Bartlett, Tennessee 38133
USA

Questions about your Return:

If you have questions regarding the status of a return or exchange of merchandise, please e-mail traffic@3dglassesonline.com with your RA # for a status update.

Thank you! We greatly appreciate your cooperation.